Shipping Charges
Please note that shipping charges are calculated based on actual weight. we use multiple facilities to ship items so orders may often arrive in multiple shipments.
Shipping Times
Orders for in-stock items will be shipped immediately from our nearest warehouse on the same working day, if placed before 4:00 p.m. EST.
Damaged Merchandise
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse.
For your protection, please follow these procedures:
- Carefully inspect each carton for damage.
- Check shipment against carrier's delivery receipt to make sure you received all cartons listed.
- Have the driver note shortages or damage, even if slight, on the delivery receipt.
- Immediately after delivery, open all cartons and inspect for concealed damage. If you find damage, DO NOT discard the carton or any contents of your package.
- Please contact TENSnet.net immediately at 877-341-8367. We will provide any assistance we can.
Order Discrepancies
At TENSnet.net, we stand behind our products, as well as our service. Please examine your order carefully upon arrival. If you find an error was made, contact Customer Service immediately and we will issue a Return Authorization number. All shipping discrepancies and damaged package claims will be honored when communicated to TENSnet.net within 10 working days from receipt.
Returns Policy
TENSnet.net will exchange or reimburse you for the cost of product (freight not included) for any item returned within 30 days. There will be an applied restocking fee of 15% after 30 days and 25% after 60 days. Title and risk of loss on such goods shall not pass to the customer until the expiration of the 30 day period. No returns will be accepted after 90 days. All returns must be unopened, not expired and in saleable condition. Exceptions to this return policy include custom-ordered items (for which no returns are accepted) as well as for consumable products. Consumable products may be returned within 30 days but a 30% charge will be applied as the items will be unavailable for resale.
To assist us better in serving you, we require that all returns be pre-arranged by calling 877-341-8367. If you have a problem or any questions about a product under warranty, please call us for further assistance.
Continue Reading
