TENSnet.com :: FAQ



What are our shipping methods?
  • Standard Ground Shipping: 3-5 business days

  • Two Day Delivery: 2 business days. The shipping fees will depend on the product and delivery address.

  • Standard Overnight Delivery: Available Upon Request. Call Us at 877-341-8367.

  • Some items due to their size will require shipment through a freight company. Additional shipping charges may apply and you will be notified of any additional charges before your order is processed.

All orders that are placed after 3:30 pm EST Standard time will be processed and shipped out the following business day.


Do I Need a Prescription for a TENS Unit?

A prescription is required by the FDA for all of the ElectroMedical Devices with the exception of the two item listed below unless you are a licensed healthcare professional or licensed reseller. Please fax your prescription to (888) 212-1537. You may also have your clinician send us an email as a prescription order to store@tensnet.com or fax it to us directly.

A prescription is NOT necessary to order Electrodes & TENS accessories.

Items where a prescription is not necessary include the TENS 7000 To Go and the TopTENS Pain Relief System


What are our payment methods?

Credit and Debit cards can be used as payment:

  • Visa

  • MasterCard

  • Discover

  • American Express

  • PayPal account

Where do our products ship from?

In most instances, your order will be shipped directly from the manufacturer. As our manufacturers have different warehouses around the Unites States they will ship from the warehouse where the item is in stock.


Why are the products so in-expensive? Are the new or used?

Since we are a national company dealing with large quantities, it has allowed us to have develop strong purchasing power. Therefore we are able to give the savings back to our customers, which is why we are among the largest online medical supply companies in the country.

All of our products are brand-new, high-quality and come complete with manufacturer's warranty.


What do TENS units include?

All of our TENS units come with a carrying case, battery, 1 pair of lead wires and 1 pack of electrodes. Each pack of electrodes contains 4 electrodes.


What is the difference between TENS units and EMS units?

TENS units are predominately used for nerve related pain conditions (acute and chronic conditions). It works by sending stimulating pulses across the surface of the skin and along the nerve strands. The stimulating pulses help prevent pain signals from reaching the brain.

EMS stands for Electrical Muscle Stimulation which is predominately used to prevent, or reduce, muscle atrophy. Atrophy is the weakening and loss of muscle tone, which is usually experienced after surgeries or injuries. EMS has been proven to be an effective means of preventing muscle atrophy.

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